TERMS & CONDITIONS

Terms and Condition for Refunds and Replacement Enquire Now

All products sold at www.sathya.store are covered under our 3 day Replacement Guarantee. Please do notify us on any problems, damages or defects within 3 days from the date of delivery, and we will issue a brand new replacement product to you at no extra cost. In order to get a defective item replaced please do Contact Customer Care via the Contact Us Page or call us on +91 8880598985 Monday to Saturday 9.30am to 7.30 pm IST, within 3 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately. If there is any cosmetic damage we will not replace the product. However if there is any other concern you can still get in touch with us.

During the replacement process the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.

All electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it.

Contact Sathya Customer Care on +91 8880598985 Monday to Saturday 9am to 9pm IST, and we will have the issue quickly resolved.

For orders placed through Gift Coupons /vouchers, refund would be provided in form of a fresh Gift Coupons /voucher of the same value and the Expiry date will be the same as in the original gift coupons.

It may take up to 7-10 working days to complete the refund from the time we have received our product back. Though we give free shipping during the cancel and refund the shipping charge will be detected from the refund amount. If the order is cancelled before shipping there will not be any shipping charge detected on the refund funds, In case if the payment was done through COD, It will take longer. As soon as we receive the funds from the courier we will process the refund. You need to provide us the below mentioned information.

• Name as on Account
• Name of Bank
• Account number
• IFSC Coder
• Order Number and reason for Refund

We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.

Terms and Condition for Cancellation

If you cancel your order before your product has been shipped, we will refund the entire amount. If the cancellation is after your product has been shipped,

• If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
• If you received the product, it will only be eligible for replacement, only in cases where there are defects found with the product.
• When the product is been delivered by courier and the customer does not accept the package, The 2 way shipment charge will be collected from the Customer.

Terms and Condition for the Payment

Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you.

Payment Options in Sathya.store

Following Payment options are available

• Credit Card
• Debit Card
• Net Banking
• Cash Card
• Cash on Delivery
• RTGS & NEFT (within India)

You will not be able to make any payment using the below mentioned option

• Mobile Payment options (mChek)
• Payment by DD

All major Credit cards are accepted

• All Visa credit cards National (India)

All major Visa Master and Maestro Debit cards are accepted.

Debit Card

We accept below debit cards

• Visa
• Master Card
• Maestro
• Rupay

Credit Card

We accept below credit cards

• Visa
• Master Card
• American Express
• JCB
• American Express Eze Click
• EBS Credit Card Screen Shot.

Cash Card

We accept below cash cards

• ICash
• ItzCash
• Jio Money
• MobiKwik
• PayCash
• PayZapp
• YPayCash

EMI

Our Supported EMI Options are

• HDFC Bank Visa Card
• HDFC Bank Master Card
• CITI Bank Visa Card
• CITI Bank Master Card
• Bajaj Finserv(No Cost EMI)

Shopping at www.sathya.store is 100% safe. We are a Verisign Secured SSL certified site which gives maximum security to the users. All the online payments are made through our payment gateway EBS which is approved by McAfee Secure, Verisign by Norton secure, Pci Security Standards and ISO 27001 Certified.

What is Cash on Delivery (COD)?

Cash on delivery (COD) is a payment option in which at the time of delivery you hand over the CASH against delivery of the product.The product will be delivered in a sealed condition. Please DO NOT accept any packet which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you seen on the Website and there are no hidden charges. Any other Query you can inform us though mail or call our customer care and we will be glad enough to help you with the Query.

Trademark

The logo / image of Sathya Agencies Limited on the home page of the website & other pages and as used in the communication to the User is licensed by Sathya Agencies Limited and cannot be used or communicated or distributed ..

Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. Sathya Agencies Limited does sell products to children, but it sells them to adults, who can purchase with a credit/Debit card or COD. If you are under 18, you may use Sathya Agencies Limited only with involvement of a parent or guardian or otherwise, Sathya Agencies Limited has the right to cancel any order or service to the User. Sathya Agencies Limited and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Sathya Agencies Limited is associated with various business partners for the supply and service of goods directly to the customers. SATHYA Agencies Limited is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be taken undertaken and handled by the respective business partners or through their respective service centers.

Applicable Law

This site is created and controlled by SATHYA Agencies Limited. The laws of India shall apply and courts in Tuticorin shall have jurisdiction in respect of all the terms, conditions and disclaimers. SATHYA Agencies Limited reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without any prior information provided to the customers/users of the services/website of SATHYA Agencies Limited.

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Tuticorin, TamilNadu.

Please Note: All products sold on sathya.store / SATHYA Agencies Limited are brand new and 100% genuine.

TERMS AND CONDITIONS FOR COMMUNICATION

Acceptance to receive communications (Promotional and Transactional) through omni channels (Emails, SMS, WhatsApp, Telephone etc.) from the Sathya Agencies Limited., its affiliates and third party vendors.